External Privacy Policy
Last Updated
14/08/2026
Who we are and what we do
Who we are
We are GoShine Services Limited & GoShine Sports Facilities Limited (“GoShine”, “us”, “we”, “our”). We are a limited company registered in England and Wales under registration number 00972265 & 016187099 and we have our registered office at Shine Sports Ground, Lime Trees Rd, Bristol BS6 7XW. We are registered with the UK supervisory authority, Information Commission (“IC”) in relation to our processing of Personal Data under registration reference ZC054151 & ZB898407.
What we do
We provide sports, fitness, leisure and community facilities and services, including gym and fitness activities, sports facilities, classes, events and venue hire. Our facilities are used by individuals, schools, sports clubs, community groups, event organisers and other organisations for sporting, community, corporate and other activities.
Controller
Unless we notify you otherwise, we are the controller of the Personal Data we process about you. This means that we decide what Personal Data to collect and how to process it.
Purpose of This Privacy Notice
The purpose of this privacy notice is to explain what Personal Data we collect about you and how we process it. This privacy notice also explains your rights, so please read it carefully. If you have any questions or you wish to make a complaint, you can contact us using the information provided below under the ‘How to contact us and our Data Protection Officer’ section.
Who This Privacy Notice Applies To
This privacy notice applies to you if:
- you visit our website or contact us to find out more about our facilities, services or activities;
- you use or visit one of our facilities, including as a gym member, sports participant, fitness class attendee or event attendee;
- you hire or use our facilities or venues, including as a school, sports club, community group, event organiser or other organisation; or
- you are a coach, volunteer, contractor, supplier or other person involved in providing or supporting our services;
What Personal Data Is
‘Personal Data’ means any information from which someone can be identified either directly or indirectly. For example, you can be identified by your name or an online identifier.
‘Special Category Personal Data’ is more sensitive Personal Data and includes information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purposes of uniquely identifying someone, data concerning physical or mental health or data concerning someone’s sex life or sexual orientation.
Personal Data We Collect
We collect the following types of personal data:
- Personal details such as your name, date of birth, age and customer or membership identifiers.
- Contact information such as your email address, telephone and mobile phone numbers, and postal address.
- Account and authentication information such as membership or customer account details, login details and information used to access your account, where applicable.
- Technical information such as your Internet Protocol (IP) address, cookie identifiers, browser information, device information and other identifiers assigned to your computer or internet-connected device.
- Online activity information such as pages viewed, browsing activity, interactions with our website and information about how you use our online services.
- Preferences and settings information such as your communication and marketing preferences, membership or activity preferences and other settings.
- Location information such as information about your location obtained through our website, devices or other services, where applicable.
- Financial information such as payment and transaction information relating to memberships, bookings, facility hire, events and other services you purchase from us.
- Customer and contractual information such as booking, membership and customer information, details of agreements or contracts, facility hire arrangements and information relating to your relationship with us.
- Feedback and interaction information such as feedback, enquiries, complaints, survey responses and other information you provide when communicating with us.
- Photographs and video recordings such as images or recordings captured at our facilities or during events, where applicable.
- Employment and recruitment information such as information provided as part of an application for employment, where applicable.
- Information relating to your use of our facilities and services such as bookings, attendance, participation in activities, classes or events, and use of our facilities.
How we collect your personal data
We collect most of the Personal Data directly from you in person, by telephone, text or email and/or via our website.
However, we may also collect your Personal Data from third parties such as:
- organisations or individuals who make bookings or arrangements on your behalf, such as schools, sports clubs, community groups and event organisers.
- third-party service providers who provide services to us or support the operation of our facilities and services.
- others to whom you have provided consent.
- publicly available sources such as social media platforms and other websites.
Purposes, lawful bases and retention periods
We will only use your Personal Data when the law allows. We may collect and use the following types of personal data about you for the purposes explained below.
| Purpose of processing | Lawful Basis |
| Manage memberships, bookings, registrations and access to our facilities and services. | Article 6(1)(b) Contract. |
| Process payments, refunds and other financial transactions. | Article 6(1)(b) Contract. |
| Communicate with customers, members, hirers and other users regarding bookings, memberships, services and facilities. | Article 6(1)(f) Legitimate Interest - It is necessary to manage our relationship with you and provide information relating to services you use or have requested. |
| Respond to enquiries and requests for information about our facilities, services and activities. | Article 6(1)(f) Legitimate Interest - It is necessary to respond to enquiries and provide information about our facilities and services. |
| Manage venue, facility and event hire. | Article 6(1)(b) Contract. |
| Manage participation in sports, fitness classes, activities and events. | Article 6(1)(b) Contract. |
| Communicate information about our facilities, services, activities and events. | Article 6(1)(f) Legitimate Interest - It is necessary to keep you informed about relevant services and activities, where permitted by law. |
| Send marketing communications about our services, activities, facilities and events via telephone or post. | Article 6(1)(f) Legitimate Interest - It is necessary to promote our services and activities where permitted by applicable marketing and data protection laws. |
| Send marketing communications about our services, activities, facilities and events via electronic means such as email or SMS. | Article 6(1)(a) Consent. |
| Manage customer, member and user accounts and maintain accurate records | Article 6(1)(b) Contract / Article 6(1)(f) Legitimate Interest - It is necessary to administer our services and maintain accurate records of our relationships with customers and users. |
| Monitor and improve the quality of our facilities, services and customer experience | Article 6(1)(f) Legitimate Interest - It is necessary to understand customer experience, improve service quality and support effective management of our facilities. |
| Collect and manage feedback, reviews, surveys and complaints. | Article 6(1)(f) Legitimate Interest - It is necessary to understand feedback, address concerns and improve our facilities and services. |
| Investigate and manage incidents, accidents, complaints and disputes. | Article 6(1)(f) Legitimate Interest - It is necessary to investigate incidents, protect our interests and maintain the safety and quality of our facilities and services. |
| Monitor access to and use of our facilities for security and safety purposes. | Article 6(1)(f) Legitimate Interest - It is necessary to protect our facilities, employees, customers, visitors and other individuals who use or attend our premises. |
| Use CCTV for security, safety and the prevention and investigation of crime | Article 6(1)(f) Legitimate Interest - It is necessary to protect our premises, employees, customers, visitors and property and to prevent and investigate incidents and crime. |
| Manage relationships with schools, sports clubs, community groups, event organisers, suppliers and contractors | Article 6(1)(f) Legitimate Interest - It is necessary to establish and manage our relationships and provide or receive services. |
| Manage coaches, volunteers and other individuals supporting our activities | Article 6(1)(b) Contract |
| Operate, maintain, secure and improve our website and online services | Article 6(1)(f) Legitimate Interest - It is necessary to ensure our website and online services operate securely and effectively. |
| Use cookies and similar technologies to remember preferences and measure website usage | Article 6(1)(a) Consent - It is necessary to obtain your consent where required before using non-essential cookies and similar technologies. |
| Manage website security and prevent fraud, misuse and unauthorised access | Article 6(1)(f) Legitimate Interest - It is necessary to protect our website, systems, facilities and users from security threats, fraud and misuse. |
| Comply with legal and regulatory obligations and respond to requests from public authorities | Article 6(1)(c) Legal Obligation. |
| Establish, exercise or defend legal claims and protect our legal rights and interests | Article 6(1)(f) Legitimate Interest - It is necessary to protect our legal rights and interests and establish, exercise or defend legal claims. |
| Maintain records relating to our activities, services, customers and users | Article 6(1)(f) Legitimate Interest - It is necessary to maintain appropriate records to support the effective operation and management of our organisation. |
| Use cookies and similar technologies to remember preferences and measure website usage | Article 6(1)(a) Consent - It is necessary to obtain your consent where required before using non-essential cookies and similar technologies. |
| Manage website security and prevent fraud, misuse and unauthorised access | Article 6(1)(f) Legitimate Interest - It is necessary to protect our website, systems, facilities and users from security threats, fraud and misuse. |
| Comply with legal and regulatory obligations and respond to requests from public authorities | Article 6(1)(c) Legal Obligation. |
| Establish, exercise or defend legal claims and protect our legal rights and interests | Article 6(1)(f) Legitimate Interest - It is necessary to protect our legal rights and interests and establish, exercise or defend legal claims. |
| Maintain records relating to our activities, services, customers and users | Article 6(1)(f) Legitimate Interest - It is necessary to maintain appropriate records to support the effective operation and management of our organisation. |
| Process photographs and video recordings for promotional, publicity or event-related purposes | Article 6(1)(f) Legitimate Interest - It is necessary to promote our activities and communicate information about our facilities and events, where appropriate. |
| Process health, accessibility or other special category information where necessary to support participation or provide appropriate facilities and services | Article 9(2)(a) Explicit Consent / Article 9(2)(g) Substantial Public Interest - Where special category personal data is processed, an appropriate condition under Article 9 will apply. |
For more information on the cookies we use and the reasons why, you can view our cookie notice here.
Sharing your Personal Data
Your Personal Data may be disclosed internally to relevant teams and individuals who need it to provide and manage our facilities and services, including customer service, membership, bookings, venue hire, operations, finance, marketing and management. Only Personal Data necessary for the relevant purpose is processed.
Third parties with whom we might share your Personal Data
We may share your Personal Data with third parties where required by law, necessary to provide our services, or where we have a legitimate interest in doing so. This may include service providers supporting our facilities and services, payment processing, IT systems, website hosting and security, communications, bookings and memberships, CCTV and security, customer feedback, marketing and other operational activities. We may also share your Personal Data with organisations or individuals involved in activities or services you have requested, such as schools, sports clubs, community groups, event organisers, contractors and suppliers.
Obligations on third parties with whom we share your Personal Data
Our third-party service providers are required to take appropriate security measures to protect your Personal Data. Where they process Personal Data on our behalf, we only permit them to process it for specified purposes and in accordance with our instructions, and do not permit them to use it for their own purposes.
International Transfers
Your Personal Data may be processed outside of the UK. This is because the organisations we use to provide our service to you are based outside the UK.
We have taken appropriate steps to ensure that when your Personal Data is processed in a country outside the UK, it does not have a materially lower level of protection than that guaranteed in the UK. We do this by ensuring that:
- Your Personal Data is only processed in a country which the Secretary of State has confirmed has an adequate level of protection (an adequacy regulation), or
- We enter into an International Data Transfer Agreement (“IDTA”) with the receiving organisation and adopt supplementary measures, where necessary. (A copy of the IDTA can be found here https://ico.org.uk/media2/migrated/4019538/international-data-transfer-agreement.pdf; or
- When transferring your Personal Data to America, we may rely on the UK-US Data Bridge, where appropriate.
How long we keep your data
We only retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including meeting any legal, regulatory, accounting or reporting requirements.
The length of time we retain your personal information will depend on the nature of the information, the purpose for which it was collected and our legal obligations. Retention periods may vary depending on the type of information and your interactions with our website and services.
For further information about the retention periods that apply to your personal information, please contact us using the details provided in the "How to Contact Us" section.
Automated Decision-making
We do not make any decisions about you based solely on automated decisions.
Your rights
You have certain rights in relation to the processing of your Personal Data, including to:
- Right to be informed
You have the right to know what personal data we collect about you, how we use it, for what purpose and in accordance with which lawful basis, who we share it with and how long we keep it. We use our privacy notice to explain this.
- Right of access (commonly known as a “Subject Access Request”)
You have the right to receive a copy of the Personal Data we hold about you.
- Right to rectification
You have the right to have any incomplete or inaccurate information we hold about you corrected.
- Right to erasure (commonly known as the right to be forgotten)
You have the right to ask us to delete your Personal Data.
- Right to object to processing
You have the right to object to us processing your Personal Data. If you object to us using your Personal Data for marketing purposes, we will stop sending you marketing material.
- Right to restrict processing
- You have the right to restrict our use of your Personal Data. This means you can ask us to suspend the processing of your Personal Data, in certain circumstances, such as where you contest the accuracy of the Personal Data.
- Right to portability
You have the right to ask us to transfer your Personal Data to another party.
- Automated decision-making.
You have the right not to be subject to a decision based solely on automated processing which will significantly affect you.
- Right to withdraw consent
If you have provided your consent for us to process your Personal Data for a specific purpose, you have the right to withdraw your consent at any time. If you do withdraw your consent, we will no longer process your information for the purpose(s) you originally agreed to, unless we are permitted by law to do so.
How to exercise your rights
You will not usually need to pay a fee to exercise any of the above rights. However, we may charge a reasonable fee if your request is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
If you wish to exercise your rights, you may contact us using the details set out below within the section called ‘How to contact us’. We may need to request specific information from you to confirm your identity before we can process your request. Once in receipt of this, we will process your request without undue delay and within one month. In some cases, such as with complex requests, it may take us longer than this and, if so, we will keep you updated.
Complaints
If you are unhappy with how GoShine handles your personal data, you have the right to complain. We will acknowledge receipt of your complaint within 30 days, investigate the matter without undue delay, and keep you informed of the progress and outcome. If you wish to complain please use the contact details given below under “How to Contact Us”.
We will do our best to resolve the matter to your satisfaction. If you are not satisfied with the outcome of your complaint, you can complain with the relevant supervisory authority. The supervisory authority in the UK is the Information Commission who can be contacted online at:
- Contact us | ICO or by telephone on 0303 123 1113
- For supervisory authorities in other countries within the EU see the link below:
- https://edpb.europa.eu/about-edpb/about-edpb/members_en
How To Contact Us
For further information regarding your personal data or about GoShine’s approach to data protection in general please contact our Data Protection Officer at:
Shine Sports Ground,
Lime Trees Rd,
Bristol
BS6 7XW
(t) 01174 033 033
Changes to this privacy notice
We may update this privacy notice from time to time in response to changes in applicable laws and regulations and our processing practices. When changes are made, we will update the effective date at the top of this page.